Notification to CNB for Travel Document

Where do I access the Notification to CNB for Travel Document e-Service?

You can access the Notification to CNB for Travel Document e-Service via this link with your valid Singpass account.

 

What do I need to log on to the e-Service?

A Singpass account is required to access the Notification to CNB for Travel Document e-Service Portal.

If you experience any issues relating to Singpass, you may:
a. Visit www.singpass.gov.sg
b. Email support@singpass.gov.sg
c. Call Singpass Helpdesk at +65 6335 3533

 

What is available on the Notification to CNB for Travel Document e-Service?

You can submit a request to apply for a travel document. You would need to provide supporting documents for your request.

You can also review and receive updates on the status of your request.

 

I am unable to access the Notification to CNB for Travel Document e-Service after logging in with my Singpass. What should I do?

You may contact us at +65 6325 6702 (0900 hrs to 1730 hrs, Monday to Friday, excluding Public Holidays) or 1800-325-6666 for assistance.

Alternatively, you can also send in your queries via the Feedback and Enquiry e-Service for non-urgent cases.

 

When must I submit my Notification to CNB for Travel Document?

Requests should be submitted at least 2 weeks in advance.

If your date of departure is within 1 week, please contact us at +65 6325 6702 (0900 hrs to 1730 hrs, Monday to Friday, excluding Public Holidays) / 1800-325-6666 for assistance.

 

I have been scheduled for an interview. What do I do next?

You can log on to the e-Service to view more information on the scheduled interview session. Alternatively, you may contact us at +65 6325 6702 (0900 hrs to 1730 hrs, Monday to Friday, excluding Public Holidays).

 

How can I change my interview appointment?

Please contact us at +65 6325 6702 (0900 hrs to 1730 hrs, Monday to Friday, excluding Public Holidays) or 1800-325-6666 for assistance.

 

How do I respond to a Response Required notification?

Log in to the Notification to CNB for Travel Document e-Service and click on Submit Response . This will either prompt you for further clarification or for any additional supporting documents required. 

 

Can I retain a copy of my submitted request?

Yes. You can click on the Print or Download button on the top right-hand side of the information page.

 

How will I know the outcome of my submitted request?

You will receive an SMS and email based on the mobile number and email address you have provided.