Preventive Drug Education

Where do I access the Preventive Drug Education e-Service?

You can access the Preventive Drug Education e-Service via this link with your Singpass account.

 

What do I need to log on to the e-Service?

While Singpass is used for logins, users have to be authorised through entity's Corppass account. If you are not authorised to access the e-Service, please contact Corppass Admin of your entity.

If you experience any issues relating to Corppass, you may:
a.Visit https://www.corppass.gov.sg/

b.FAQ https://www.ifaq.gov.sg/corppass/apps/fcd_faqmain.aspx

c.Email support@corppass.gov.sg

d.Call Corppass Helpdesk at +65 6335 3530

 

I am unable to access the Preventive Drug Education e-Service portal after logging in with my Singpass account. What should I do?

You can contact us at +65 6557 3216 / +65 6557 3217 (from 9 a.m to 5.30 p.m, Mondays to Fridays, excluding Public Holidays) for assistance.

Alternatively, you may email to CNB_Community_Partnership@cnb.gov.sg. An officer will follow up with you on the necessary actions.

 

What is available on the Preventive Drug Education e-Service?

The Preventive Drug Education (PDE) e-Service allows members of the public to submit booking requests for PDE events. Users will also be able to check on the progress status of your bookings.

 

What kind of PDE programmes can I request via the PDE e-Service portal?

You can request for the any of the following programmes:
a.Skit

b.Talk

c.Static Exhibition

d.Sharing Session (With Ex-Abuser)

e.Sharing Session (Without Ex-Abuser)

f.CNB Heritage Gallery Visit

g.Augmented Reality (AR) Exhibition

 

Who will be allowed to access the PDE e-Service?

Personnel who are authorised by their organisation to have a Corppass account will be allowed to access the PDE e-Service portal.

If you experience any issues relating to Corppass, you may:
a.Visit https://www.corppass.gov.sg/

b.FAQ https://www.ifaq.gov.sg/Corppass/apps/fcd_faqmain.aspx

c.Email support@corppass.gov.sg

d.Call Corppass Helpdesk at +65 6335 3530

e.If you are not authorised to access the e-Service, please contact Corppass Admin of your entity.

 

Is another person allowed to view and follow up on the booking requests I have submitted, on my behalf?

No, only you will have the access to view and follow up on the booking requests submitted by yourself.

 

How do I submit a new PDE booking request?

To submit a new PDE booking request, click on the "New Request" button at the top right of the main landing page. You will be required to provide the applicant's details, organisation's details and event's details.

You may save your booking request as a "Draft", should you wish to continue the submission at a later time. Please note that all "Draft" requests will only be kept for up to 7 calendar days.

 

Can I book for more than one PDE event in a single request?

Click on the "+" icon at the top right of the table in the Event Request section under the Request Details tab. A new empty row will appear in the Event Request section and you can fill up the details for another event.

 

Can I amend or cancel my submitted PDE booking request(s)?

Once you have submitted a PDE booking request, you are not able to make any amendments for the particular request on the PDE e-Service portal.

Should there be any changes, you can contact us directly either at +65 6557 3216 / +65 6557 3217 (from 9 a.m to 5.30 p.m, Mondays to Fridays, excluding Public Holidays), or by emailing to CNB_Community_Partnership@cnb.gov.sg.

Please note that any cancellation or amendment to your booking request shall be made at least 7 calendar days before the event date.

 

Can I retain a copy of my submitted PDE booking request(s)?

Yes. You can click on the Print or Download button on the top right hand side of the Acknowledgement page after you have successfully submitted a new PDE booking request.

You can also click on the Print or Download button on the top right hand side when you are viewing the booking request details' page.

 

If I encounter an issue while trying to submit PDE booking requests, what should I do?

If you encounter any issue while trying to perform any of the functionalities on the e-Service, you can contact us at +65 6557 3216 / +65 6557 3217 (from 9 a.m to 5.30 p.m, Mondays to Fridays, excluding Public Holidays) for assistance.

Alternatively, you may email to CNB_Community_Partnership@cnb.gov.sg. An officer will follow up with you on the necessary actions.

 

How do I view my submitted PDE booking requests and their updated status?

You can view the status of all booking requests on the main landing page.

To view the details of a specific PDE booking request, you may search for the record on the main landing page via the available search parameters. Click on the Acknowledgement No. and you will be redirected to the booking request's page with its details displayed.

 

How do I know if my booking request has been processed and my event is confirmed?

A confirmation email and SMS will be sent to your email address and contact number that you had provided in your booking request. You can also view the updated booking request's status on the PDE e-Service portal.

 

What should I do if my booking request has been processed and my event is confirmed?

You can view the updated details of your booking request and event on the PDE e-Service portal.

Should there be any changes required, you can contact us directly either at +65 6557 3216 / +65 6557 3217 (from 9 a.m to 5.30 p.m, Mondays to Fridays, excluding Public Holidays), or by emailing to CNB_Community_Partnership@cnb.gov.sg.

 

What should I do if I need to make changes to an event in my booking request, but it is less than 7 calendar days to the event date?

You can contact us directly at +65 6557 3216 / +65 6557 3217 (from 9 a.m to 5.30 p.m, Mondays to Fridays, excluding Public Holidays), if there are any urgent amendments required to the event's details.

 

What should I do if I want to cancel an event in my booking request?

Should there be any changes required, you can contact us directly either at +65 6557 3216 / +65 6557 3217 (from 9 a.m to 5.30 p.m, Mondays to Fridays, excluding Public Holidays), or by emailing to CNB_Community_Partnership@cnb.gov.sg. CNB officer will cancel or update your event on behalf of you.

 

What should I do if an event in my booking request has been rejected?

You may submit another booking request via the PDE e-Service portal. Alternatively, you can contact us directly either at +65 6557 3216 / +65 6557 3217 (from 9 a.m to 5.30 p.m, Mondays to Fridays, excluding Public Holidays), or by emailing to CNB_Community_Partnership@cnb.gov.sg.

 

How do I provide feedback after my event has been completed?

You can email to CNB_Community_Partnership@cnb.gov.sg to provide your feedback regarding the event.

 

Why can't I see my booking request after my event has been completed?

Upon completion of all events, your booking request and its event details will be removed and are no longer available on the PDE e-Service portal.

If you have any queries, you can contact us directly either at +65 6557 3216 / +65 6557 3217 (from 9 a.m to 5.30 p.m, Mondays to Fridays, excluding Public Holidays), or by emailing to CNB_Community_Partnership@cnb.gov.sg.